Blog
As a sales trainer, I regularly write and share news, tips and industry updates. Keep up to date with what’s going on in the world of sales and please do share, like and comment on my blog, I always love hearing feedback.
Customer service is an attitude, not a department
Hiring purely on skills is a mistake and one that many employers make. It’s a universal truth that you can teach skills but not attitudes. I always made recruitment decisions based on positive attitude, not JUST skills and qualifications.
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How to Prepare for Your Video Sales Call
Being unable to visit clients in person, shouldn’t mean that our sales conversations suffer.
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“Trust me, I’m a salesman”
Let’s face it, many customers believe the average salesperson is only interested in their personal agenda. In fact, how many wouldn’t even consider trusting a salesperson because they believe that they are only ‘in it’ for the commission?
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Perfect preparation prevents poor performance – getting back out into the field!
No-one sets out to perform poorly. However, poor sales performance (and come to think of it, any sort of performance) is largely affected by how well we prepare.
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Who is in Control of Your Sales Process?
The answer to this question depends. If you are a sole trader or solopreneur – it’s you! However, if you are a company or partnership with one or more employees, then it could be one person or several.
The next thing to consider is – do I actually have a sales process in place?
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Mystery Shopper – The Lawyer
So, you’ve invested a fair amount of time, effort and money to attract visitors to your website – what now? There’s a good chance that the next step for up to 95% of those visitors is to pick up the telephone and call you.
As potential customers reach the next stage of their sales and marketing journey, have you also invested in training the person that answers the telephone to your prospective clients?
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Mystery Shopper – The Commercial Property Agent
This one is not actually a mystery shopper, as I was genuinely looking for a commercial property.
However, it seems the art of good conversation is a complete mystery to this particular agent!
The following is a true story, although names have been changed…
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keep In Touch
Most businesspeople I meet say that their main fear or dislike of sales is being rejected, customers saying no, or of being seen as too pushy…
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